Customer Support & Communications – Information Technology /technology Tue, 17 Feb 2026 17:25:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Gravyty Chatbot /technology/services/gravyty-chatbot/ Tue, 17 Feb 2026 17:23:44 +0000 /technology/?post_type=pcc-services&p=4727 A teal circular icon with two white, overlapping speech bubbles in the center

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The Gravyty Chatbot is an intelligent virtual assistant designed to enhance your experience by providing immediate assistance and simplifying how you interact with IT support. Whether you need a quick answer or need to get in touch with the Service Desk, the virtual assistant is here to help 24/7

This service is available on all Information Technology webpages to all employees and students, providing instant support outside of Service Desk hours without the wait.

Using the Gravyty Chatbot

  1. Navigate to the IT Website: Go to the main Information Technology webpage.
  2. Locate the Icon: Look for the chat icon (pictured above) to get started.
  3. Ask a Question: Type your query into the chat window to receive instant support on topics like password resets or Wi-Fi.
  4. Submit a Ticket: If the assistant cannot resolve your issue, follow the prompts to submit a service request for follow-up.
]]> Propeller Virtual Desktop /technology/services/propeller/ Fri, 31 May 2024 23:14:57 +0000 /technology/?post_type=pcc-services&p=4317 Propeller is a cloud-based virtual desktop service that provides students at Ë¿¹ÏÊÓƵ (PCC) access to essential software and programs on any device they have. It transforms every student’s device into a powerful workstation, allowing them to access the tools they need for learning without burdening the college’s budgets and staff. Propeller’s virtual desktops and learning environments enable smart deployment of virtual technology to transform learning at PCC.

Students enrolled in courses which use Propeller are able to access the software via D2L Brightspace.

]]> Multi-Factor Authentication /technology/services/mfa/ Fri, 14 Oct 2022 21:51:51 +0000 /technology/?post_type=pcc-services&p=3316 Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or VPN. Rather than just asking for a username and password, MFA requires one or more additional verification factors, decreasing the likelihood of a successful cyber attack.

When you go to a resource, such as MyPCC, Banner, Spaces, or the VoIP system, you will be prompted to authenticate using MFA for each system. Additionally, each of these systems have independent time-out configurations based upon the sensitivity of information contained within. Because of this, you may experience getting logged out of certain systems at different intervals, and which requires you to sign in to each system multiple times a day.

We encourage those who are unfamiliar with MFA to take a look at this for additional information, and for PCC employees who are interested, visit our Additional Resources content linked below.

Additional information:

  • Faculty will not be prompted to log in with MFA when on-site
]]> Student Help Desk /technology/services/student-help-desk/ Tue, 28 Jun 2022 15:28:03 +0000 /technology/?post_type=pcc-services&p=3198 The student help desk provides support for D2L, Zoom, and a variety of other student-related technologies.

Contact the IT service desk if you’re looking for support on password resets, technical troubleshooting, referral to online resources, or patient assistance using hardware and applications.

]]> Google Meet /technology/services/hangout-google/ Wed, 03 Oct 2018 19:41:00 +0000 /technology/?post_type=pcc-services&p=1808 Google Meet is available to all PCC staff and PCC students who have begun the current term and are registered for classes. Before the first day of a student’s registered term, students will only have access to PCC Google Email, not Google Drive or additional Google Applications.

Google Meet is an easy-to-use self-service online video chat tool accommodating up to 100 participants.

As the creator of Google Meet, Google creates the best helpful information on the subject. We’ve curated a list of commonly asked questions to help you get answers faster. If the answer you’re looking for isn’t here, look at Google’s .

Introduction to Google Meet

Start and join video meetings

During the Meeting

Settings

]]> Service Desk /technology/services/service-desk/ Tue, 28 Aug 2018 21:15:45 +0000 http://wordpress.pcc.localhost/technology/services/service-desk/ PCC’s IT service desk team supports just about everything related to PCC’s services and systems. Services include classroom support calls, password reset, technical troubleshooting, referral to online resources, and patient assistance using hardware and applications. We also process requests for access and training, network activation, desktop support needs, and classroom and lab maintenance.

]]> Qualtrics /technology/services/qualtrics/ Tue, 28 Aug 2018 21:15:45 +0000 http://wordpress.pcc.localhost/technology/services/qualtrics/ Qualtrics is a web-based survey/form creation software, used for creating online surveys, questionnaires, and forms to collect data and generate reports.

Requesting Access

Access and training for Qualtrics must be requested/authorized by PCC Managers using the form in MyPCC, Employee tab, Manager page. This online form is accessible only to PCC employees in the management group.

]]> Affiliate Access /technology/services/affiliate-access/ Tue, 28 Aug 2018 21:15:44 +0000 http://wordpress.pcc.localhost/technology/services/affiliate-access/ Ë¿¹ÏÊÓƵ (PCC) has a process in place for providing technology access to Affiliates—partners, interns, vendors, contractors, or other long-term guests who are not PCC employees.

Only PCC managers can request technology access for Affiliates, such as partners, interns, vendors, contractors, or other long-term guests who are not PCC employees. Below is the process involved in requesting and obtaining access for your affiliate. By submitting the request, the affiliate will automatically be provided a PCC Active Directory account and PCC Email access.

How It Works

  • Request Submission: PCC managers submit a request for an Affiliate’s access to technology resources via an online Google form. This request form can be found on MyPCC – Managers Tab – Manager forms and tools.
  • Review and Agreements: The request is reviewed, and the sponsoring manager will be asked for the PCC contract associated with the request via email. If necessary, the Affiliate may need to sign a Mutual Non-Disclosure Agreement (MNDA) via DocuSign if no PCC contract is on file.
  • Training and Account Setup: Affiliates must complete Information Protection Orientation (IPO) training. After that, they receive their PCC account details. If Banner is requested, additional Banner Basics training will be provided.
  • Resource Access: Affiliates are granted access to the requested technology resources, with instructions provided via email.
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