Campus Desktop Support – Information Technology /technology Fri, 21 Nov 2025 16:22:46 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Computer Patch Management /technology/services/computer-patch-management/ Fri, 21 Nov 2025 16:19:32 +0000 /technology/?post_type=pcc-services&p=4676 Computer patch management is defined as the process of applying software updates that are required for all PCC Computers to ensure information security and continued support.

PCC has a standard Patch Management schedule for employee and student-facing computers. The college patches about 8,000 computers over the course of a month.

]]> Computer Deployment – Employees /technology/services/computer-deployment-employees/ Tue, 30 Apr 2024 18:04:27 +0000 /technology/?post_type=pcc-services&p=4157 Computer deployment refers to purchasing, readying, and deploying a new computer to PCC employees. All technology purchasing should be facilitated through ITBUY / Procurement and their established . Once the computer is ordered through ITBUY, the vendor (Dell, Apple, Microsoft) will ship the hardware to PCC Center Distribution Services (CDS), then it will be delivered to the requesting departments’ campus via the IT Campus Team.

Note: Technology purchasing should occur 3-4 weeks before needing the new computer to ensure it is ready for employee deployment.

The IT Campus Team will unbox the computer, apply standard configurations & software, and then handle the computer drop-off task with the assigned employee. Before any computer drop-off, the requesting department needs to provide IT with the individual’s name/email (@pcc.edu) and physical office location for device assignment. If the designated employee is working 100% remotely, the requesting department will also need to schedule for the computer to be picked up by the employee at a PCC location or handle delivery arrangements. If a department is requesting a bulk purchase of computers, please engage with PCC IT to talk through the request to ensure successful computer deployments.

Larger computer deployment requests may require an IT Project Request to help better facilitate.

]]> Splashtop HUB /technology/services/splashtop-hub/ Mon, 31 Jul 2023 17:34:12 +0000 /technology/?post_type=pcc-services&p=3766 2 to 5 workstations in each PCC Library SCC will be dedicated for use in our PCC Splashtop HUB.

Access to the Splashtop Hub

PCC Instructors must request Splashtop access for PCC students using the Splashtop Faculty Request Form. Complete instructions for providing a student with access are included on the , which is accessible by PCC Staff and Faculty.

Students can expect to receive a Splashtop invitation email once an IT staff member sets up access for a student.  A student can then use the Ի to help get acclimated to using Splashtop for accessing PCC workstations. In order to access this documentation, you will need to log in to your PCC account after clicking the link.

]]> Self-Service Software /technology/services/self-service-software/ Thu, 29 Apr 2021 16:37:39 +0000 /technology/?post_type=pcc-services&p=2887 PCC offers faculty and staff a variety of software* that can be accessed through our Kace (Microsoft Windows) and JAMF (Apple macOS) computer management platforms.

You can access the here.

JAMF self-service can be accessed on your Mac computer by using  and typing Self Service.

The general list of software available via Self Service includes the following:

  • Adobe Creative Cloud
  • Google Chrome
  • Google Drive File Stream
  • Mozilla Firefox
  • Office 2019
  • Splashtop Business App

*Software is only available to PCC-owned computers.

For additional information on how to access this software, please click on the link under Additional Resources to access our Spaces page with further documentation.

]]> Internet Browsers /technology/services/internet-browsers/ Fri, 13 Nov 2020 16:41:57 +0000 /technology/?post_type=pcc-services&p=2758 PCC  IT supports a wide array of internet browsers, with the primary internet browser being . Google Chrome supports a majority of PCC business and educational applications, which is why it is being recommended as the primary internet browser for PCC staff, faculty, and students.

We suggest utilizing as a secondary browser. This ensures that if there are issues within one browser, a secondary is available to test with and provide the functionality needed to complete all other tasks.  Be certain that when downloading and installing Firefox, that you are not using the Extended Support Release, as this can have compatibility issues with D2L.

Microsoft Edge and Safari will function with most of what PCC has to offer. But, due to changes in security configurations, application compatibility, and additional configurations, these browsers are less reliable.

]]> Splashtop /technology/services/splashtop/ Thu, 09 Apr 2020 22:08:39 +0000 /technology/?post_type=pcc-services&p=2436 Splashtop is a secure remote desktop access tool that enables you to access your computers from home. With it, you can access your Windows, Mac, and Linux computers from any other Windows, Mac, iOS, Android, or Chromebook device. You’ll be able to control your computer and access all your applications, files, and data.

Access to Splashtop

Employee
  1. ܲIT Online Support Form.
    • Mention Splashtop in the services section.
  2. ԱٲپDzemail from Splashtop is sent to you within 1-2 business days.
    • This email could go into your PCC Gmail spam folder, so check that if needed.
  3. Accept the Invitation in the email.
  4. SSO Login.
  5. Enter your MyPCC usernameԻpassword.
  6. Download and install the Splashtop Business application on your at-home computer.

IT will assign your Splashtop account to your designated work computer.

Student

PCC Instructors must request Splashtop access for PCC students using the Splashtop Faculty Request Form for access in your classroom. Complete instructions for providing a student with access are included on the , which is accessible by PCC Staff and Faculty.

Students can expect to receive a Splashtop invitation email once an IT staff member sets up access for a student.  A student can then use the and  to help get acclimated to using Splashtop for accessing PCC workstations. In order to access this documentation, you will need to log-in to your PCC account after clicking the link.

]]> Kace Endpoint Management /technology/services/kace-endpoint-management/ Thu, 04 Oct 2018 17:10:20 +0000 /technology/?post_type=pcc-services&p=1800 Kace endpoint management services allow PCC IT to more efficiently manage computer inventories and report on both hardware and software assets, provision software to users, maintain a self-service software library, deploy patches to fix vulnerable software titles, and streamline the imaging of computers. The services also offer a machine operating system imaging solution.

All devices owned and maintained by PCC have Kace installed prior to customer deployments.

Patch Management Schedules

Employee workstations are divided up based on type and location. Location is determined by where an individual’s program is located.

  • Desktops
    • All desktop computers are patched on Sunday morning at 6am.
  • Laptops
    • Schedules:
      • Cascade and Rock Creek – Tuesday at 12 noon
      • Sylvania and Southeast – Wednesday at 12 noon
    • Configuration
      • By clicking the Snooze button, you are delaying the message prompt for 30-minute increments. You can Snooze 2 times before the system will automatically continue. If you take no action, the system will automatically continue
      • If the patches require a system reboot, you will be prompted to hit Reboot or Snooze. By hitting Snooze, you will delay a re-prompt of the message for 60 minutes. You can Snooze 4 times before the system will automatically continue. If you take no action, the system will automatically continue
]]> Remote Support Assistance /technology/services/remote-support-assistance/ Thu, 04 Oct 2018 17:10:07 +0000 /technology/?post_type=pcc-services&p=1810 PCC IT Remote Support Assistance application (powered by Bomgar) allows technical specialists to troubleshoot computers, smartphones, servers, and other devices by controlling them remotely. This tool provides convenient and efficient computer assistance to faculty, staff, and students, with an active network connection, regardless of their physical location.

Remote sessions can also be initiated by authorized PCC IT technical staff via the Bomgar Representative Console using the “Jump Client” application. This allows support staff to deal with problems remotely on machines that are not currently attended by a user.  The Jump Client primarily used on instructional computers at this time.

]]> Jamf Pro /technology/services/jamf-pro/ Thu, 04 Oct 2018 17:09:52 +0000 /technology/?post_type=pcc-services&p=1798 Jamf Pro, developed by Jamf, is a comprehensive management system for Apple macOS computers and iOS devices. With Jamf Pro, IT Technicians proactively manage the entire lifecycle of all Apple devices. This includes deploying and maintaining software, maintaining the self-service software library, responding to security threats, distributing settings, and analyzing inventory data.

Access to Jamf is provided by contacting the Service Desk at 971-722-4400. Manager approval is not required.

]]> Chromebook Support /technology/services/chromebook-support/ Wed, 12 Sep 2018 23:38:34 +0000 /technology/?post_type=pcc-services&p=1624 Chromebooks differ from the traditional laptop experience by delivering ,, the , in addition to the  (Google Drive, Documents, Sheets, Slides, etc…). Traditional laptops have large storage capacity, premium hardware that allows users to install large applications, Chromebooks rely upon Google cloud storage to save files. Cloud storage for files translates to needing an internet connection to accomplish the majority of tasks that a user may have, so if mobility without an internet connection is what a user is looking for, this may not be the device for them.

While a Chromebook is substantially cheaper than a traditional laptop, areas that differ involve a diminished ability to multitask and a limited set of apps available for download. For users who are only leveraging G-suite apps and the Web though, this may be a great low-cost device for a classroom, faculty, or student.

PCC Information Technology supports multiple manufacturers of Chromebook devices, along with a management support structure for various departments and individuals within the PCC environment. For all Chromebooks, individuals are able to log in to WiFi using their PCC Credentials.

Employees and Faculty

Chromebooks for employees and faculty are managed by PCC IT in order to ensure that applications and Chrome extensions are pre-installed and up to date.

Employee and Faculty Applications

Google Keep, Lucidchart Diagrams, Text, Zoom for Chrome PWA, MindMeister, Daum Equation Editor, Kindle Cloud Reader, BIODIGITAL HUMAN, Sketchpad 3.5

Students

Student Chromebooks can be checked out at the campus libraries for employees and faculty are managed by PCC IT in order to ensure that applications and Chrome extensions are pre-installed and up to date.

Student Applications

Google Keep, Lucidchart Diagrams, Text, Zoom for Chrome PWA, MindMeister, Daum Equation Editor, Kindle Cloud Reader, BIODIGITAL HUMAN, Sketchpad 3.5

Personally-owned Chromebooks

PCC is unable to load apps onto personally owned devices. For information regarding the Zoom for Chrome – PWA app, please see Zoom.

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